Step 1
Add your reviews
Upload a CSV from Google, Booking.com, Airbnb or TripAdvisor. No integrations, no IT project.
For independent hotels, inns & B&Bs
Understand Your Guests. Improve Their Experience.
AI-powered review intelligence and guest concierge built for independent hotels and boutique inns.
Set up in minutes · No PMS integration · Your data stays yours
How it works
Three simple steps, and no dashboard to learn.
Step 2
Read the insight, not the data
StayFlow groups what guests love, what they complain about and what's getting worse — and explains why it matters.
Step 3
Let the concierge answer
Your website assistant answers guest questions from your own information, and never invents an answer.
Review intelligence
Every review read for you, every month.
StayFlow reads your reviews across platforms, groups the themes and tells you which single change will lift your rating the most — with the numbers behind it.
- Sentiment split: positive, neutral, negative
- Recurring compliments and complaints
- Emerging issues before they hurt your rating
- Specific recommended actions, never generic advice
Example insight
Overall rating
4.4 ★
Positive sentiment
82%
Top compliment
Cleanliness
Top complaint
Parking
AI recommendation
31% of negative reviews mention parking. Consider adding clearer parking instructions to your pre-arrival communication.
The Sage House
Virtual concierge · replies instantly
Hi! I'm your virtual concierge. How can I help?
What time is check-in?
Check-in begins at 3 PM. If you need an early check-in, please contact the front desk and we'll do our best.
AI concierge
Answers guests instantly. Invents nothing.
A small chat button on your website answers the questions your inbox is full of — check-in, parking, breakfast, Wi-Fi, pets. It only uses the information you've given it, and when it doesn't know, it says so and points guests to your staff.
Simple pricing
One plan. $39 per month, per property.
No setup fees. Add as many properties as you like — each one is billed separately and can be canceled any time.
GuestFlow AI
Everything included$39 / month per property
Unlimited rooms, reviews and guest conversations.
- Review intelligence with AI analysis
- Root causes, issues & recommendations
- Guest Assistant on your website
- Unlimited review uploads and imports
- Monthly performance report
- Multiple properties from one login
Know what your guests are really telling you.
Join independent hoteliers using StayFlow AI as their guest experience manager — without hiring one.